Cancellation and Refund Policy

Last updated 27 October 2026

Cancel any Pass for a full refund up to 24 hours before it starts. After that, the booking is not refundable unless the Gym cancels or fails to provide what you bought.

1. Cancelling a Pass

When you cancel	What you get back
More than 24 hours before your Pass starts	Full refund of everything you paid, including the service fee
Less than 24 hours before, or after it has started	No refund
The Gym cancels, closes, or cannot let you in for a reason that is not your fault	Full refund, or a rebooking if you prefer

To cancel, open the Pass in the app and tap Cancel. Cancelling is instant, and the start time shown on the Pass is what counts.

2. How refunds are paid

Card, UPI or netbanking: refunded to the same method you paid with. We send it within a few minutes of cancellation, and your bank normally credits it within 5 to 7 working days.
Nomead credits: a Pass paid with credits is refunded as credits, straight away, to your Nomead balance.

We do not charge a cancellation fee in the free window. Any fee your bank or payment provider keeps is outside our control.

3. Duplicate or failed payments

If you are charged twice for the same booking, or money is taken but no Pass is issued, we refund the extra or unmatched payment automatically to the original method. If you do not see it within 7 working days, write to us with the payment reference.

4. Credit top-ups

Credits you bought but have not spent can be refunded within 7 days of purchase if you have not used any of that top-up. Bonus credits are not refunded and are removed if the matching top-up is refunded. Credits otherwise have no cash value.

5. Problems at the Gym

If a Gym is not as described, cannot honour your Pass, or turns you away unfairly, write to hello@nomead.app within 7 days with your Pass code. We will look into it with the Gym and refund you where it is justified.

6. Test mode

While payments run in test mode (marked in the app), no real money is taken, so there is nothing to refund.

7. Contact

Questions, or a refund that has not arrived: hello@nomead.app. We reply within 2 working days. This policy is part of our Terms of Use.

Adapted from the General Legal privacy policy and terms of use templates (CC0) and reworked for an Indian day-pass marketplace. Not legal advice.